Return Policy
At ApnaCam, customer satisfaction is our top priority. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your ApnaCam security camera, our return policy provides guidelines on how you can return products for a refund or exchange.
1. Eligibility for Returns
- Time Frame: You can return your product within 7 days of the original purchase date.
- Condition: The item must be in its original condition, unused, and in its original packaging with all accessories, manuals, and components included.
- Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Products damaged by misuse, unauthorized repairs, or modifications.
- Items without their original packaging or missing components.
- Products purchased through unauthorized resellers.
3. Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to our customer service team at [support@apnacam.com] or [09599040422] to request a Return Merchandise Authorization (RMA) number. Provide your order number, details of the product you wish to return, and the reason for the return.
- Prepare Your Package: Securely pack the item in its original packaging, including all accessories, manuals, and components. Write the RMA number on the outside of the package.
- Ship the Item: Send the package to the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.
4. Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, a refund will be processed to your original method of payment within 10 business days. Please note:
- Original shipping charges are non-refundable.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. Exchanges
If you wish to exchange a product for a different item, please contact our customer service team to discuss your options. Exchanges are subject to product availability. If the item you want is out of stock, we will process a refund instead.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund, including covering any shipping costs associated with returning the defective or damaged item.
7. Return Policy for Gifts
If you received an ApnaCam product as a gift and need to return it, please provide the original purchase receipt or proof of purchase. Refunds for gifts will be issued to the original purchaser. If you prefer an exchange, please contact our customer service team to discuss your options.